Whenever you wish to grumble as a boat owner about your frustrations, the risk is great to be misunderstood as an old fellow with too much time! Go cruising and just move along! Why trouble everyone with all your misery and bad luck. I guess many of you may feel the same way at times.
However when a leading supplier chooses the easy way out of a professional problem under the cover of warranty expired etc - obviously it is a duty to call on other boaters not getting into the same trap. In good faith and at some costs we put our trust into SeaRecovery as the supplier of our water maker system onboard our Grand Banks 47EU.
After 3 hours of use - when we first time started up the system since it was factory installed 3 years ago - we got a blank screen on the remote electronic unit at the lower helm. Thinking that this would not be too much of a problem, we cruised around for some months using the system manually from the lazaretto. A few weeks ago we called the local agent in Singapore to have a look at it. Yesterday I got a quotation for a retrofit of USD 4,700 for parts plus labor with no explanation except that this display is not longer supported and we are happy to offer you with a retrofit as if we should be more than happy that they are at all willing to do so!
You get so tired of being a boater when be given such responses as your only option. Nobody home - indeed.
I have read on the net that I am not alone with this behaviour and that others went for the repair later to have a system that still did not work and money lost. I wish to call your attention to this - for whatever it is worth. Have a look at our homepage www.askaer.com
for the full story. Look under ownership - there are other good articles that may interest you.