I bought a Pela Pro 14 to suck up the oil from my engine and I had a problem with it. I emailed Pela and Allan responded immediately. I took it to the place I bought it and Allan made sure the unit was repaired, with a whole new pump system, and now I can get back to sucking things out of my boat.
Great service, (no affiliation) - they obviously care for their reputation and to make their customers happy! Thanks!