Standard Horizon

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Standard Horizon

Postby Stretch Head » Tue Sep 15, 2009 3:55 pm

I have a Standard Horizon small stand alone depth sounder on the bridge that I mainly use when I anchor. It was on the boat when I bought it in 91 and it was old then. It always worked well and I never thought about it actually. Then this boating season came and it quit working. No problem, I say to my self, I'll get a new one.

Wrong!! They don't sell them any more. I looked at others but to make a change it means a haulout and routing the transducer line up to the bridge again. I just had a haulout, three in three weeks actually and another is out of the question. I decided to call them. They are located about 15 miles from me and I knew Don Thomas who founded the company, although he sold it and now it is the marine division of Vertex, so here I go.

The nice man asked me to send it in and I said i am close enough to bring it in. When they looked at that unit, and after the laughter, they said it was not fixable and junk. I said I knew that. I also said I looked for new replacements and nobody sold one that would fit my transducer and doing a haulout was out of the question. Then they talked among themselves and said they might have a solution. They came back in a few minutes and said they can replace it with a DS35 new for 49.00. I said "let's do it".

There was another couple there who had a huge digital display from a mulit use unit and they got that back fixed, no charge. They were telling me they only use Standard Horizon because of the outstanding customer service.

I am very happy with the service and have in my hand a new 259.00 unit that I bought for 49.00. How can you beat that?

I also think being here in LA is part of the equation and I have had fantastic success by going in to the companies with my problems. Face to face is always the best.
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Stretch Head
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Postby Keith Morris » Tue Sep 15, 2009 5:43 pm

I called Stanfdard Horizon for a question and they are sending me a new power cord for the GPS for free. Good folks.
Keith
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Postby Tagish » Tue Sep 15, 2009 6:59 pm

I've always had great service from Standard Horizon. I appreciate their flat-rate repair program; used it twice on ancient equipment that they brought back to good working order. They have replaced various parts for other radios for free, most recently a RAM+ mic that failed but was just out of warranty they did for free anyway. I've always found them pleasant to deal with and great overall customer support.
Jon McGlone
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Postby Stretch Head » Wed Sep 16, 2009 9:53 am

The man that started the company had a boat here in my marina and was the brother of the man that bought it a few years after they came here. He was a boater and a very nice man too. He tested his water makers here in the harbor and would run them continuously while sitting on the dock.

I am glad the new company has kept his outstanding customer service. I now plan to buy there VHF radio because my Raytheon just blew up and as you know, it's cheaper to buy new than fix now.
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Postby Tagish » Wed Sep 16, 2009 11:13 am

If you go to the Vertex Standard website http://www.vertexstandard.com/ you will notice they also produce Yaesu amateur radio gear, long considered to be top-notch gear by most hams.

Motorola now has controlling interest in Vertex Standard http://www.reuters.com/article/mergersNews/idUST30762720071105 and for once a purchasing company has agreed to leave the existing one alone since they know what they are doing. I was worried when Motorola bought them but so far it doesn't appear to have made a change. For once someone figured out they shouldn't fix something if it isn't broken :)

I have the GX3500S as my primary VHF and the GX1255S as my secondary, both great radios, highly recommend either one.
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